3 Service Contract Benefits that Boost Value for Customers

By Sean Murphy - Director, Product Development Jan 11, 2018 10:00:00 AM

 

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Make yourself more valuable—and your customers grateful—by partnering with a service contract provider that can help vehicle owners save big.


Owning a vehicle can be a blessing and a curse. On one hand, vehicle ownership means freedom—you can go anywhere, anytime. On the other hand, it also means responsibility for handling any repairs or service the vehicle needs—and you never know when those might pop up.

Lucky for your customers, you can partner with a service contract provider—like Fortegra—to help mitigate the difficulties that vehicle repairs and service needs present for owners. Check out these three service contract benefits that can boost value for your customers.

1. Emergency roadside assistance

An engine sputter…the rumble of a flat tire…the squeal of malfunctioning brakes: noises no driver wants to hear. But if they happen, emergency roadside assistance can be a saving grace. By partnering with a service contract provider that also serves up roadside assistance options, you can make your customers’ lives a little easier when facing stressful vehicle situations. In addition to that extra peace of mind, service contracts can also make calling the wrecker sting a little less by covering any tow within a specific mileage range, depending on the plan. And hey, who wouldn’t rather spend what a tow would’ve cost on a great dinner out instead?

2. Lower costs on emergency repairs

After calling for roadside assistance, your customers are going to have to cover repairs for their vehicle issue. In a best-case scenario, they’ll pay very little out of pocket. But in a worst-case scenario, they may have to fork over a huge chunk of change—the kind of money that not everyone has on hand. That’s where you can save the day, by providing a service contract that helps cover unexpected repair costs.

3. Covered rental car expenses

While costs might be covered for emergency repairs, maintenance will likely take some time from vehicle usability—and that’s a whole different headache. Instead of forcing customers to pony up cash for a loaner, make their lives a little easier by partnering with a service contract provider that also offers reimbursement for rental car costs. That way, when your customers leave their vehicle at the maintenance facility, they won’t have to worry about how they’re going to get around for the next few days.

By partnering with a service contract provider like Fortegra, you can make yourself that much more valuable to customers by keeping their vehicles—and their wallets—secure, no matter what. They’ll be grateful that you’ve got their back. 

Want to learn a few other ways you can deliver value to your customers? Check out this blog on how to launch a great Auto F&I program.

Categories: Automotive

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